Thank you for purchasing from ABP Team. We want you to be confident in your purchase. This Refund and Returns Policy explains the conditions under which refunds are available for our digital Products.

Last updated: 28 August 2026

1. Overview

Our refund policy provides a 15-day refund period for eligible Products. If 15 days have passed since the applicable purchase date, we generally cannot offer a refund, except where a refund or other remedy is required by applicable law.

Because our Products are digital software, plugins, licenses, and downloads, there is no physical Product to return.

For transactions processed through Paddle, Paddle.com acts as the Merchant of Record and may handle payment processing, transaction-related customer support, and applicable refund processing.

2. Eligibility for a Refund

You may request a refund within 15 days of the applicable purchase date if one or more of the following circumstances applies:

• the Product does not substantially work as described on the relevant product page and we are unable to resolve the issue within a reasonable period;
• you experience a significant and reproducible technical problem that our support team is unable to resolve;
• you were charged in error or charged more than once for the same order;
• a refund or other remedy is required under applicable consumer protection law.

Where a refund request relates to a technical issue, we may ask for reasonable information to reproduce and investigate the problem and may first attempt to provide a solution.

3. Non-Refundable Situations

Subject to any mandatory rights under applicable law, refunds are generally not available where:

• more than 15 days have passed since the applicable purchase date;
• you have changed your mind after purchasing the Product and the Product is functioning substantially as described;
• the issue is caused by a third-party theme, plugin, hosting environment, server configuration, browser, or custom code;
• the Product is incompatible with an environment that does not meet the Product’s stated system or compatibility requirements;
• you request a refund because you no longer need or want the Product after it has been purchased and delivered;
• the request involves fraud, abuse, unauthorized use, or repeated misuse of our refund policy;
• the Product was purchased under a clearly identified final-sale or non-refundable promotion, where permitted by applicable law;
• a subscription renewal was successfully processed and was not cancelled before the renewal date, unless a refund is otherwise required or approved under this Policy or applicable law.

4. How to Request a Refund

To request a refund, please contact us at support@abp-team.com within 15 days of the applicable purchase date.

Please include your order number, the email address used for the purchase, the Product name, and a brief description of the reason for your refund request.

For transactions processed through Paddle, you may also contact Paddle through its buyer support service using the transaction information provided with your purchase.

Submitting a refund request does not guarantee that the refund will be approved. We will review the request according to this Policy, the applicable transaction terms, and applicable law.

5. Processing Your Refund

If your refund request is approved, the refund will normally be issued to the original payment method used for the transaction.

For transactions processed through Paddle, the applicable refund may be processed by Paddle as the Merchant of Record. The time required for the refund to appear in your account depends on the payment method, card issuer, bank, or other payment provider.

We do not guarantee a specific number of business days for a refund to appear in your account.

6. Late or Missing Refunds

If you have been notified that your refund has been processed but the amount has not yet appeared in your account, please first check with your bank, card issuer, or payment provider.

If you still cannot locate the refund, please contact us at support@abp-team.com and provide your order or transaction information so that we can assist you.

7. License and Product Access After a Refund

When a refund is approved, your license, download access, updates, support, or other benefits associated with the refunded Product may be cancelled or disabled.

Where applicable, the associated license key may be revoked and the refunded Product may no longer be eligible for future updates or technical support.

8. Subscription Renewals

Some Products may be offered as automatically renewing subscriptions. The applicable billing frequency and renewal terms will be displayed before you complete the subscription purchase.

You may cancel an upcoming subscription renewal before the renewal date using the available subscription-management options or by contacting us.

If a renewal payment has already been processed, refund requests are subject to the 15-day refund period described in this Policy, the applicable transaction terms, and any mandatory consumer rights that apply to the transaction.

Cancellation of a subscription does not automatically result in a refund for a payment that has already been processed.

9. Consumer Protection Rights

This Policy does not exclude, restrict, or replace any statutory consumer rights that cannot legally be excluded or limited in your jurisdiction.

If applicable law provides you with a mandatory right to a refund, cancellation, replacement, or other remedy, that right will continue to apply regardless of the limitations described in this Policy.

10. Paddle as Merchant of Record

Our order process for transactions made through Paddle is conducted by our online reseller Paddle.com. Paddle.com acts as the Merchant of Record for those transactions and may provide payment processing, billing, transaction-related customer support, subscription management, and refund processing.

For Paddle transaction-related questions, including payment, billing, subscription, or refund matters, customers may contact Paddle through its buyer support service using the transaction information associated with their order.

11. Refund Abuse and Fraud

We reserve the right to investigate refund requests and decline requests where there is reasonable evidence of fraud, unauthorized use, refund abuse, license abuse, or other misuse, subject to applicable law.

12. Contact Us

If you have any questions about this Refund and Returns Policy or need assistance with a refund request, please contact us:

Support: support@abp-team.com

For transactions processed through Paddle, you may also contact Paddle through its buyer support service using the information provided in your transaction confirmation.